COVID-19

WHERE IS MY PACKAGE?

Changes to Canada Post and USPS operations and delivery processes to protect employees and the public from the spread of COVID-19 are impacting delivery times.


Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures they've implemented in their processing facilities, mean it is taking longer to process. With the current lockdown, there is a heavy volume of parcels being shipped.


We thank you for your patience as packages may take longer than usual to arrive. We're currently noticing even up to a 3 week delay on shipments within Canada and longer internationally. Some packages with tracking will sometimes not be scanned in or be able to show up-to-date tracking information. Rest assured, packages are arriving eventually.

You can read the latest COVID-19 related updates from Canada Post HERE.

To see the list of restricted countries that Canada Post cannot ship to right now, click HERE.

LOCAL PICK-UP

Now that our store has permanently closed, we are currently offering contactless porch pickup from our studio in the Bloor/Dufferin area. 


We will contact you with the pickup address and will need to confirm the date/time you would like to pick up. Please make sure that you've received an e-mail that your order has been fulfilled before picking up as we need time to process and pack your order and we want to be sure that it's ready for you. 

STORE CLOSURE

2020 continues to rage and we have had to permanently close our retail location at 605 Bloor Street West. We had been at that location for about a year and put a lot of work and love into that place so this hasn’t been easy but it’s what we had to do. Crywolf lives on, we’re going to stay online and continue to bring you new and exciting things 💕 


BLOGTO article: READ IT HERE

MASKS

We are periodically releasing batches of cloth masks, as quickly as we can make them. Follow us on instagram account (@crywolfclothing) to keep updated on the next batch release. For more information on our cloth masks click HERE

THANK YOU

Thank you for your support, patience and understanding during this very uncertain and crazy time. Small businesses have been hit hard and your support and encouragement is what is keeping us going. Thank YOU!