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COVID-19

WHERE IS MY PACKAGE?

Changes to Canada Post and USPS operations and delivery processes to protect employees and the public from the spread of COVID-19 are impacting delivery times. 


Canada Post is advising customers across the country to expect delays with their parcel deliveries. The heavy incoming parcel volumes, combined with the important safety measures they've implemented in their processing facilities, mean it is taking longer to process.


We thank you for your patience as packages may take longer than usual to arrive. We're currently noticing even up to a 3 week delay on shipments within Canada. Some packages with tracking will sometimes not be scanned in or be able to show up-to-date tracking information. Rest assured, packages are arriving eventually.

You can read the latest COVID-19 related updates from Canada Post HERE.

To see the list of restricted countries that Canada Post cannot ship to right now, click HERE.

CURBSIDE PICK-UP

We are currently offering curbside/contactless pick-up on Thursdays from 11am-4pm. You can arrive anytime in this window. We will eventually be adding more days to the pick-up schedule. If you cannot make this window but would still love to pick-up, contact us and we'll see if we can accommodate.


When you arrive at the store, call us at (647) 729-7078 from the sidewalk and give us your order number. Please stay at the bottom of the stairs to allow for a 6 foot distance. You will see a small table at the top of the stairs, that is where we'll place your package when you arrive. Once we place your order on the table we'll go back inside and you can walk up and grab it. Please do not try to go in the store, we will bring it out to you :) 


Please make sure that you've received an e-mail that your order has been fulfilled before picking up as we need time to process and pack your order and we want to be sure that it's ready for you. 

WHEN WILL YOUR STORE RE-OPEN?

We will re-open when we feel safe and adequately prepared. In the meantime, we are offering curbside pick-up and free shipping on orders over $50 within Canada.


If you are looking for something that you've seen in our store that isn't online, please contact us at crywolfclothing@gmail.com

MASKS

We are periodically releasing batches of cloth masks, as quickly as we can make them. Follow us on instagram account (@crywolfclothing) to keep updated on the next batch release. For more information on our cloth masks click HERE

THANK YOU

Thank you for your support, patience and understanding during this very uncertain and crazy time. Small businesses have been hit hard and your support and encouragement is what is keeping us going. Thank YOU!